Customer Testimonials
Excellent service as always. The service writers are always pleasant to deal with. Fast and simple makes it easy.
Service staff awesome. I broke down near Saco and needed to get on the road
Went in for an oil change and they did a complete inspection - found some serious issues and explained/showed us what was wrong.. Rebekah is our Service Specialist and is extremely knowledgeable, courteous, bright, and honest..She has worked with us before and we appreciate her expertise..She is also compassionate - getting us in the service area so I can get a wheelchair out if we are to wait for service. This time we had to work with a warranty and she was extremely helpful and on spot! Group 1 is very lucky to have Rebekah!! So are we!! (... Read More DealerRater - Oct 22, 2026
Staff was courteous and efficient - the vehicle inspected and given oil change to my great satisfaction. Thank you.
Service was excellent with friendly staff and only minimal wait because I was early for appointment- loaner vehicle was top notch
Oil change,tire rotation and overall inspection for road trip. Great Service informative before during and after the appointment!! Thank you
The staff are extremely professional and friendly and the price was great. I would absolutely take my vehicle back.
Do sales team and the service team are awesome they've been great to me because I bought a truck and one of the sensors is acting up so I went back cuz they thought resetting it would work it didn't and now they got it set so that I can see on the dash when it sensor default shows and it tells me what tire it is so I can tell them so they can order the replacement part and have me coming in replace it. They've been five star to me.
Very pleased with the entire experience at this dealership. Rebekah was extremely helpful and professional. Tech was extremely knowledgeable and helpful. Highly recommend this dealership..
Great service department and big thank you to Rebekah! Very friendly staff and the waiting area with coffee is very nice.
I have trusted this dealership with my prize Ford F-350 and mustang convertible and they have not disappointed. They have taken great care of us at very fair rates giving us every discount possible.. we are happy campers... Greg and Brenda Hines
We had a great sales experience with Mak at Group 1 Ford of Saco! He was super knowledgeable and friendly and made sure we left with everything we needed in our new Ford Explorer Tremor. The service was efficient but thorough and we love our new vehicle! Highly recommend!
No complaints! Billy was awesome very attentive, took a little time, which was not to happy about. But when all Said and done was ok
Great service! Always feel like my vehicles are well cared for and I am respected as a customer.
Great service, top notch facility and easy to work with. Good value and followed through with all the details and keep the vehicle extremely clean.
Had stopped in to schedule service for vehicle. Rep was able to squeeze my vehicle in immediately, and the technician sorted the issue in about 20 minutes. I walked the lot since it was a nice day out, and the Sales rep that came out to check on me wasn’t pushy about trading or pushing to see a new vehicle.
Group 1 Fors Servixe is outstanding. Call to discuss components and possible Failures. Rebekah reassured us we will be good. I got an early appointment the following day and the repair was completed. I appreciate the fast response and complete repair. Always a pleasure to work work with Rebekah and the service team.
They were very great had appointment for 1:30 and got there at 12:45 and took it right in now waiting
Did everything I asked for. Great service quick. State inspection. Problem with rear sensor. Thank you
Like all dealers high prices but, real nice people to work with. I should have bought my car here. Next time.
IRA Ford provided superior customer service and timely vehicle maintenance. Professional from start to finish!
Never an issue in the efforts of the service department at Ira Ford. In and out with helpful advisors. Deal with Rebekha this visit and she was very helpful. Don't expect much help from the "extended warranty" they sold me however.
Great visit as usual. Always a good job done. Quick and Easy. Thank you guys
Service was completed very quickly. Staff is always a pleasure to deal with. Keep up the good work!
Very friendly and quick. They have a comfortable waiting room that was relaxing. Fresh popcorn too.
Second time I have had my Bronco serviced here, recently relocated from another State . Scheduling and reminders for real time maintenance is always easy. Staff is personable and professional. Appreciate their entire team
I was in and out, on time and very helpful. My truck and myself thanks them.
Excellent service provided by Saco Maine IRA Ford. Friendly staff. We have been going there for years.
IRA is the one of the best dealerships in this area ! They are very cordial and informative, plus always get the work done inexpensively and promptly. Thank you !
Had a Broken leaf Spring and my u-joints were toast , called the service department , they had me in the next morning for an evaluation, got some numbers together for me, very reasonable, had them upgrade to an extra leaf and changed both sides. I added a few fluid services including the rear differential. Parts were ordered and got me back into a service bay a day later. I Was well informed as of the progress, had a courtesy text first thing in the morning then got the vehicle back a little later . When I picked up the vehicle, I had ... Read More DealerRater - Jun 26, 2026
The experience was very positive. My representative,Rich, was terrific when communicating about my vehicle. I am confident that the issues with my truck have been addressed. I particularly appreciate the video description of what my truck needed prior to repairs, which made it easier to make my decision to complete. It was a very good experience overall.
My first need for service on my Bronco. I called and got in the same day. Out on time promised. Great service and advisor!!
5***** My Sales Consultant, Shaunte Hayes, was incredibly professional, warm, and personable. She turned what is often a stressful car-buying experience into something smooth, enjoyable, and even fun! I absolutely love my new Bronco Sport.
Shaunte gave me a warm introduction to Business Manager Wayne Laverdiere, who clearly explained all of my financing options and made sure I had no unanswered questions. She then followed through on the entire sales process and went above and beyond by promptly resolving a post-sale issue.
That kind of continued support after the sale is just as important to me as the initial purchase — and ... Read More DealerRater - Jun 5, 2026
Rebekah Reynolds and the Ira Ford Service crew are the best. They are very efficient, helpful and reasonable.
I’m not happy with the service truck still acting up want to make it right. I got a recall, O2 sensor done, inspection on it. Didn’t take it for a test drive cause it had no gas in it. My truck is still acting up 40-50 MPH seems like it’s skips or hard vibration. If you guys can’t make it right I won’t be coming back and won’t buy another vehicle from you guys. I’m not mad I’m just genuinely upset
Bought a new F-150 from Billy. He was easy to work with and stayed connected after the sale as we worked through getting additional accessories for my truck. Would definitely recommend IRA as well as Billy!
Shaunte was great to work with when I recently purchased a used Ford F150. I felt no pressure from her to purchase the vehicle, all my questions were answered, and she showed concern for my satisfaction.
The dealership contacts me when it’s time for service. One less thing for me to worry about or plan. The staff is professional, accommodating, and the services is very good. I have appreciated the methods they employ to make service after the sale genuinely efficient.
Awesome customer service. Rebekah is outstanding and the reason I keep coming back for service. Would recommend doing service at Ira Ford!!!
Joe Frechette is the ultimate salesman.
An exceptional car salesperson who makes the entire process smooth and stress-free. Knowledgeable without being pushy, Joe listens first, understand your needs, and match’s you with the right vehicle—not just any sale. Communication is clear, honest, and responsive, with zero games or surprises. From test drive to paperwork, everything feels organized and efficient. Joe goes the extra mile to earn trust and build a long-term relationship. If you want a professional who truly has your best interests in mind, Joe is the guy!
Bonus: If you mention this review, he will buy ... Read More DealerRater - May 5, 2026
Personable service. Caring professionals. Recently improved service scheduling. Covered all recalls. Vehicle inventory covers customer needs.
Another amazing experience at Ira Ford with my 2018 Escape. First off, being met at the door by Andy bright and early on a dreary Sat morning definitely helped start the appointment. Was met with professionalism and the perfect amount of wit and humor… My vehicle needed several things done that day and even when I told Andy that I needed it by early pm, he reassured me it would be ready and guess what? It was! Well done Andy and everyone at Ira Ford for another satisfying experience!
Great dealership! Got my service done in a very timely manner. The service manager Rebbeca Reynolds was informative about what was needed for my yearly service.
This facility has always taken really good care of me whenever I have taken my vehicle to them
Excellent service very easy to do business with Great scheduling very professional customer service would recommend
The staff are always courteous and professional. They take the time to explain what is needed for repairs.
They came picked up my car took it for oil change and inspection. It was all done in a few hours. Very nice job and awesome people to deal with.
The service advidot was very knowledgeable and was able yo sndwer my technicsl questions. The work I reuested was done well, and they even provided me with a sample of the old transmissiom fluid I asked for.
Excellent mechanic service Can always count on efficient reliable work preformed and with Andy as service advisor fully explaining what needs to to be done at a price I can afford . Highly recommend anyone using Ira Ford for their service
Took great care of my needs in less than one day. Ordered my parts over the phone in the afternoon, they had them delivered and ready for me mid morning the next day. Great communication, everything I needed to meet my deadline !! Highly recommend the parts and service department. Help me when I was in a pinch. Thanks guys. Spare rim to match the vehicle and tire ordered for a road trip
Very professional On time Great communication Friendly people Friendly people I very transparent I will be back
Rebekah is very nice and knowledgeable. Will continue to have my service done here. Thank you
Rebekah is an all star. The mechanics do a great job. Everything is done in a timely manor
I’ve been doing business with Ira Ford for several years. It’s always a very pleasant experience that people are awesome. They deliver a great customer service.
Service is great. Easy to make a convenient appointment. Work was completed quickly and the employees are very pleasant to deal with.
Rebecca was awesome. An estimated 3 hour job was done in 1 hour! She is a great person interacting with the public
I also get great service at Ford Ira, the get me out within an hour. The staff are professional and treat me with respect! Answer any questions I have every time I go there!!
The work was fine and Rebekah Reynolds was very knowledgeable and helpful , great customer service! However the truck was very dirty and dusty on the inside, seats, console covered in dust! I’m going to need it detailed.
Prompt service, checked vehicle over for anything that might be wrong,service adviser was pleasant to work with.
This is the only place I have work done on my truck from the time I make my appointment till I pick up my truck I know that the work is going to be done right. My rep always keeps me informed and it’s great to work with.
I was visiting my brother in portland from out of state and ran into an issue that made it difficult to drive home. Unlike a local dealership in south Portland, IRA was happy to help me out and I highly recommend them. I fully understand not being able to help someone out when your work load is overwhelming, im a busy contractor, but unlike the south Portland dealership, IRA Ford employees just seemed more friendly and interested in trying to help me out. Thanks Mike
They diagnose the car or the corrosion wiring problem. Quoted me 450 took them less than an hour. Service manager told me it would be 385 bucks and only took 40 minutes between the phone calls. They dropped the bill down to 189 don’t understand why this always happens when I go in there always feel like they’re trying to take advantage of somebody.
Buying the car was pleasant . Sales and support were knowledgeable and pleasant to deal with
The Service Department and its employees were efficient, knowledgeable, thorough and kind in meeting my needs.
Great experience Great people really enjoyed my visit very informative and made me feel welcome and part of the family!
Very friendly, answered all my questions , my car was ready when they said!! Thank you
Josh sold me and my fiancee 2 used f-150, Josh went the extra mile for us, even arrange to have our old vehicle drove back 40 mi to my house, I highly recommend IRA Ford, it's now my dealership, not over priced, good people to work out a deal with, and his boss Wayne was top notch as well, nothing but good to say about them and the dealership, will buy there again, want a great experience, ask for Josh. If you are a straight talker like I am, no xx,ing around, they will be the same. First people in ... Read More DealerRater - Dec 15, 2025
Service personnel, Mike Tapley, was extremely helpful and courteous. Video summary from the service technician did a good job of explaining what work was performed and the current status of my tire and brake pads.
Very Polite, communicated on status of vehicle, and true report on time needed to repair
Excellent group of people to work with but as usual with buying a new car it was long process.
Exceptional service and professionalism. Even plugged my car into the charger when they were done! Will be back again!
I have been coming to this dealership for 12 years now. It originally was a Mazda dealership (I have a Mazda 3), but is now a Ford dealership. Even though I do not have a Ford vehicle, I am still treated very well and my vehicle is worked on in a very professional manner. In my last two visits for service, my service advisor was Andrew McKenzie. Andrew was very trustworthy and transparent in explaining the repairs needed on my vehicle. He found rebates and discounts for me to try to minimize my expenses. It is difficult to find trustworthy and dependable ... Read More DealerRater - Nov 27, 2025
Always quick and easy to schedule service appointments. Martin is very helpful each time I visit!
I had a great service experience. The crew was friendly and flexible. They were sure to listen and address my concern about a tire. They did a thorough look over but everything additional was optional and I was informed of pricing. Texting and using a link were easy for me to communicate.
They are always pleasant to deal with and it's easy to get an appointment. Service prices are competitive.
My wife and I are very pleased with the Service and Professionalism of IRA Ford, particularly with Service Manager, Andrew MacKenzie. In short we are very happy.
We had another great experience with Andy! He is very knowledgeable and personable and made us feel so well taken care of as always!
I have had nothing but great wonderful service from all the staff at Ira Ford
Polite and courteous technicians. No hassle work. Work as described and auto was clean. Will return in future.
I am highly disappointed. I had to pay 1274.00 today for brakes for front and back on a car I purchased with 9000 miles on it and now has 14, 541 miles because the rotors and pads were so bad. I only did 3 car payments on this car and there is no way that that much damage could have happened in that short of time. I did research and there is no way this could have happened so when I brought the car the brakes were not 100 percent from a dealership. Also I thought when we purchased the car we were supposed to get 3 ... Read More DealerRater - Oct 24, 2025
Ira ford service department was excellent to work with, services were prompt and the recommended repairs were explained with great detail.
I appreciated Andrew’s communication about options and recommendations for service. He did not push for maintenance that was coming up due but not immediately needed and offered his guidance on what I should take care of right away. I feel like my van is in good shape for a cross-country trip.
We had problems with service department, the staff worked to resolve, but service manager interfeared, He needs to be replaced!
Always amazing service. Mechanics and girls behind counter always polite too. My go too dealership with my two cars
I’d rate a zero if I could. Transmission went on a truck that doesn’t even have 100k miles, had two full replacements and still is having issues. After my husband and I demanding them to buy back the truck or refund us or find some resolution both the managers, Tracey and Jesse scoffed in our faces, said there’s nothing they can do except have “unlimited” attempts to fix the transmission and they can have the truck for however long they wanted, Tracey repeatedly pointed his finger in our face, followed us out and told me to watch ... Read More DealerRater - Oct 8, 2025
Very prompt and professional. Friendly staff and nice waiting area. They got me in for an appointment quickly.
Awesome services, done in a timely manner, also address all my concerns and questions, would highly recommend!
I was taken care of eventhough I was late. They'd I'd a full inspection of the car and let me know what service I d be looking at down the road.
Professional, attentive and my vehicle was handled well. I didn’t understand the questions on the text i received about the bill - it was explained and saved me money.
Always good customer service. They have friendly staff. My car is usually in and out pretty quickly.
Fair , precise and do what they say they will do - the lobby where people sit should NOT be next to finance managers office where everyone in the lobby can hear what should be a private meeting - sales managers need to tell the sales people that everyone in the waiting Astra can hear what they are saying - some sales people are clueless and should not brag about margins and customer oversights
A perfect dealership experience. Ira has a knowledgeable staff and they are efficient and courteous ! I’d highly recommend!
I purchased a new car Ford Maverick 2025. The staff treated me with courtesy. They treated me as if I had been their customer for years. I was very happy. I returned a few days later and ordered a new tumble cover and saved $150
Took my truck in & fixed problem in about an hour so we could continue our vacation. Very happy with Martin the service manager.
Experience was good but whomever pulled my truck out needed a shower severely. Other than the B O the service and wait was good.
Great service, and got me back to work in quick order! I’ll def continue to use for my primary service.
The staff are very friendly and helpful. They treat us like family every time we go in.
My whole experience was great. Purchasing a vehicle on a holiday with shortened hours, they stayed later to allow me to finalize my transaction.
Service rep was very helpful and kept me informed on the status of the vehicle
Great service/. Quick and reliable. Andy provided outstanding customer service! I will be going back. They also provide transportation so I was able to Go to the beach rather than waiting for the work to be completed.
